Handling enquiries and bookings
Problem: The phone rings during appointments and messages from the website and Instagram wait until the evening. Some customers book elsewhere.
Result: An AI assistant replies within seconds on the website, Instagram and WhatsApp, suggests free slots, books the visit and sends a reminder. Unusual cases go to a person.
- Customer message
- AI identifies the request
- Calendar check
- Booking
- Confirmation and reminder
Details: before automation, tools and metrics
Before
The owner or reception replies by hand after hours, checks the calendar, copies details and sends reminders from a personal phone.
Tools that can be connected
Metrics to measure in the audit
- first response time
- bookings made outside working hours
- missed calls
- no-shows
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